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Shopping Information
What areas do you deliver to?
We currently deliver to selected locations across the UAE. Delivery availability is shown at checkout based on your address. Our team ensures each order is carefully packed and delivered with care.
How long will delivery take?
Delivery usually takes a few working days depending on your location. Orders placed during weekends or public holidays may take slightly longer to arrive.
What exactly happens after ordering?
After placing an order, you will receive an order confirmation email. Our team then prepares your items, checks quality, and arranges dispatch for delivery.
Do I receive an invoice for my order?
Yes, once your order is confirmed, an invoice or order summary will be shared with you via email for your records and reference.
Can I place an order as a guest?
Yes, you can place an order without creating an account. However, creating an account allows you to save your details and enjoy a smoother checkout experience next time.
Payment Infomation
When is payment taken for my order?
Payment is securely processed at the time of checkout once you place your order. This helps us confirm and prepare your items without delay. Your payment details are protected through secure systems to ensure a safe shopping experience.
What payment methods do you accept?
We accept secure online payment methods to make shopping easy and safe for our customers. Available options are displayed during checkout.
What is a wishlist and how does it work?
The wishlist feature allows you to save your favorite products for later. You can easily access your wishlist anytime and move items to your cart.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our support team as soon as possible. We will review the issue and guide you through the next steps.
Can I change or cancel my order?
Orders can be changed or canceled before they are dispatched. We recommend contacting us quickly so we can assist you before processing begins.
